Shipping

Shipping costs

Packages will be delivered with our bike delivery service in following postal zones: 2000, 2018, 2020, 2060, 2100, 2140, 2600, 2660 en 2610.

The customer is required to secure that a personal transfer of the package at the indicated delivery address is possible. If this is not the case, it is the customer’s default regarding acceptance.
If personal transfer is not possible, the agreement can be met by dropping off the package at a neighbor or can be left at the customer’s door.
If the transfer at the customer’s personal door is not possible, the agreement can be met by dropping off the package at the front of the building.
Minimal is not accountable for the delay in carry out of agreements or absence thereof as a result of stockbreuk, strikes, and force majeure.,

Packages that are outside of the bike delivery zones will be delivered with Bpost. The delivery time will be matched to the one stated on the order confirmation. Delivery can be either a personal address or a Bpost pick-up point. We are not accountable for damage and loss that happened during handling packages by Bpost.

Within Belgium delivery will take 3-5 days. Customers are responsible for incorrectly listed mail addresses which can lead to additional costs. Unless otherwise stated, prices mentioned on the website do not include transport costs. Estimated delivery times are quoted for information only and are not binding. Delays cannot result in cancelling the purchase or compensations, unless the delay was intentional which is a delay, caused by Minimal, of more than 14 days after the stated delivery time.

We have the right to perform partial deliveries. When ordered products cannot be delivered, we will reimburse the costs of the product without interest or compensation.

Order

After an order is confirmed and sent, the customer will receive an automatic generated email with a confirmation. In this email they will find whether the payment was completed or not. It is up to the customer to review the information on the order and inform Minimal if there are any mistakes or flaws.

Payment

Payment can happen in two ways:

  • Online payment with Visa, Mastercard, Maestro or Bancontact
  • Online with gift card referral code



Renounceable right and return policy

You can return your purchase withing 14 days after delivery by emailing us and referring to the order number. Next, you will return your purchase to Minimal within 7 days after the return notice. Items should be returned in their original, unopened, marketable state. Delivered or shipped on your own risk.

Risk of shipment

Minimal is not accountable for loss, theft or damage that occur during shipment.

Applicable law

Belgian law applies to all agreements between Minimal and its customers. The territorial jurisdiction for disputes between the parties are the ones from the judicial district of Antwerp.